Frequently Asked Questions
Sizing & Fit
What sizes do you carry?
XS through 3XL across most styles. Check the size guide on each product page for exact measurements — we want you to get the perfect fit.
How do your hoodies and sweatshirts fit?
Relaxed and cozy by design. Size down for a more fitted look, size up if you love extra room.
What if I’m between sizes?
We recommend sizing up for a more relaxed fit or sizing down for something more fitted. Still unsure? Email us at hello@cozyfitsco.com and we’ll help you decide.
What are your clothes made of?
Our pieces are made with soft, stretchy fabrics designed to move with you and hold their shape all day. Check individual product pages for specific fabric details.
Shipping
How long does shipping take?
Most orders arrive within 6–10 business days. You’ll get a tracking email the moment your order ships.
Do you ship internationally?
Yes! We ship across the US and internationally.
How do I track my order?
A tracking link is sent to your email as soon as your order is on its way.
What if my order is delayed?
Occasionally carriers experience delays outside our control. If your order is taking longer than expected, email us at hello@cozyfitsco.com and we’ll look into it for you.
Returns & Exchanges
What is your return policy?
30 days from delivery, no questions asked — as long as items are unworn, unwashed, and have tags attached. See our Return & Refund Policy for full details.
Can I exchange for a different size?
Of course! Email hello@cozyfitsco.com with your order number and we’ll sort it out fast.
Can I return a sale item?
Yes! Sale items follow the same return policy — 30 days, unworn and unwashed with tags attached.
Orders
Can I cancel or change my order?
We move fast on orders, so contact us at hello@cozyfitsco.com immediately and we’ll do everything we can.
Do you offer discounts?
Yes! Members get exclusive deals, early access to new drops, and special offers you won’t find anywhere else. Join the list and follow us on social so you never miss out.
Do you restock sold out items?
We do restock popular styles! Join our email list to get notified first when items come back in stock.
I never received my order — what do I do?
We’re so sorry! Email us at hello@cozyfitsco.com with your order number and we’ll make it right immediately.