Refund policy
Return & Refund Policy
We want you to love your CozyFits! If something isn't quite right, we're here to help. 🤍
Return Window
You can request a return within 14 days of delivery. To start a return, email us at hello@cozyfitsco.com with your order number. Items sent back without an approved return request will not be accepted.
Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached.
Free Returns for Store Credit
Returns for store credit are always free. We'll send you a prepaid return label, and your full purchase amount will be issued as store credit once we receive your item. Store credit never expires and can be used on anything in the shop.
Prefer a Refund?
Refunds to your original payment method are available too. A $7.99 return shipping fee will be deducted from your refund.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale and discounted items
- Custom-printed and made-to-order items (including printed hoodies, beanies, and tote bags)
- Gift cards
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo, and we'll send a replacement or issue a full refund at no cost to you.
Exchanges
For a different size or color, choose free store credit and place a new order. It's the fastest way to get the perfect fit!
Cancellations
Orders can be cancelled within 1 hour of purchase. Because we start preparing orders quickly, we can't cancel orders after that window.
Refund & Credit Processing
Original shipping charges are non-refundable. Approved store credit or refunds are processed within 10 business days of receiving your return. Refunds may take additional time to appear, depending on your bank or card provider.
Questions?
We're always happy to help. Reach us anytime at hello@cozyfitsco.com 🤍